Account Manager, Commercials – Burbank

Job Location(s):  Burbank

ABOUT The TEAM Companies
The TEAM Companies (TTC) are a leading payroll, business affairs & technology provider to the advertising & entertainment industries. We offer union & non-union payroll for actors, musicians, singers, crew, editors, visual effects artists and other craftspeople working on commercials, video games, online content, concert tours and in the music recording industry. TTC also provides technology products including a best in class online timecard and employee on-boarding system designed for the content production community. This is a great opportunity to join an industry segment leader & contribute directly to its impact in the advertising & entertainment communities it serves.

The Account Manager is responsible for day-to-day interaction with clients, setting up projects in TTC’s payroll system, processing payroll and issuing client invoices within the company’s 2 day turn-around time frame. This is a key “team-player” position that requires accuracy, attention to detail, initiative and a pro-active approach to duties and responsibilities. Discretion in handling company and private client and employee information is required, along with a positive attitude, professional ethics, appearance and conduct.

Duties & Tasks

 Interface between clients and department colleagues on project set-up, payroll processing, residuals breakdown and processing and review and verification of payroll.
 Successful processing of payroll within company’s 2 day turn-around time frame.
 Analyze client paperwork to ensure accuracy of labor laws and/or union agreements.
 Client follow-up on Celebrity & Influencer Guarantee Payments and Residuals tracking.
 Client support for talent contract inquiries, audits, union waivers and final cast determinations.
 Maintenance of data and project information to ensure accuracy of records and client notifications.
 Filing of invoices.
 Assist with verifying outgoing invoices for union & non-union talent payroll.
 Back-up colleagues as needed and assist or fill in for them when required due to absence or workload.
 Assist with additional or special tasks or projects as requested.
 Provide insight to management for the development and enhancements of the payroll system and related software applications.
 Assist with employee follow-up to verify or update W-4, Minor Trust, agent, or other payroll information.
 Handle incoming client, employee and inquiry phone calls professionally and as-needed, and inform department management of issues or seek assistance with questions or
inquiries as necessary.

Knowledge, Skills & Abilities

 Basic office skills and abilities, including knowledge of standard office equipment and ability to professionally interact with colleagues, other company staff as well
as management and executives in a business office setting.
 Excellent oral and written communication skills in English; ability to communicate clearly and accurately with clients, colleagues and staff.
 Positive attitude and outstanding client service skills.
 Knowledge of government and entertainment/advertising industry rules and regulations for payroll preferred.
 Knowledge of SAG-AFTRA, AFM contracts for advertising
 PC Computer skills including Outlook, Word, Excel, ACT, ability and willingness to learn new and/or proprietary computer applications as required.
 Well organized with attention to detail.
 Flexibility and multi-tasking abilities, ability to work well under pressure.
 Ability to establish priorities, work independently, and proceed with objectives without supervision.
 Strong analytical skills.
 Ability to work well with all levels of management and staff.
 Ability and willingness to learn on the job

Credentials, Experience & Education

 Minimum Educational requirement: High School Graduate.
 College business courses or equivalent work experience preferred.
 Minimum two years work experience required in advertising or entertainment talent payroll.

Additonal Comments

 Flexibility: willingness to perform a variety of tasks, often changing assignments on short notice.
 Responsibility to the team, department and company for status and completion of tasks and assignments in accordance with instructions, standards and deadlines or
established time-frames.
 Ability to work overtime, as needed.
 Ability to travel, if necessary,
 Ability and willingness to stay current with industry standards and practices through self-education as well as attending seminars or other educational or training
programs as requested or necessary.