Account Manager- Burbank

Job Location(s):  Burbank

TTC’s Production Division provides crew payroll services to the advertising and stage industries.  As the employer of record on behalf of its clients, accuracy and timeliness are of the utmost importance in compliance with union, legal and employee payroll requirements and expectations.  The Account Manager is responsible for working with clients, setting up projects, processing payroll and issuing client invoices within the company’s 48-hour turn-around time frame.  This is a key, “team-player” position that requires accuracy, attention to detail, initiative and a pro-active approach to duties and responsibilities and working with colleagues.  Discretion in handling company and private or personal client and employee information is required, along with a positive attitude, professional ethics, appearance and conduct.


Duties & Tasks


Duties and Tasks include, but are not limited to those listed below.


  • Interface between clients and payroll team on project set-up, payroll processing, residuals breakdown and processing and review and verification of payroll.
  • Successful processing of payroll within company’s 48-hour turn-around time frame.
  • Project analysis, budgeting and estimating.
  • Client follow-up on Guarantee and Residuals tracking.
  • Client support for talent contract inquiries, audits, union waivers and final cast determinations.
  • Data and project system maintenance to ensure accuracy of records and client notifications.
  • Filing of invoices.
  • Assist with checking or verifying Payroll – Union & Non-Union / Review of outgoing invoices.
  • Back-up other staff members with payroll (union and non-union) and assist or fill in for colleagues when required due to absence or workload.
  • Assist with additional or special tasks or projects as requested.
  • Assist management with development and enhancement of computer systems.
  • Assist with employee follow-up to verify or update W4, Minor Trust, agent, or other payroll information.
  • Handle incoming client, employee and inquiry phone calls appropriately and as needed, and inform department management of issues or seek assistance with questions or inquiries as necessary.


Administration & Support

  • Assist with Employee maintenance as needed.
    • Work with Coordinators to gather information for payroll processing.
    • W4 info, Minor Trust (“Coogan”) info, etc.
  • Follow-up with employees to clarify information by phone or email as needed.
  • Assist with distribution of invoices.
  • Assist with accounting aspects of payroll, billing and client payments.
    • Review unapplied receipts.
    • Request refunds.
    • Prepare and distribute overpayment/recoupment notices.
    • Generate check requests for signatories.
  • Assist in development of payroll system by providing positive input regarding needs and requirements necessary to accomplish various department tasks.
  • Perform other duties, tasks or special projects as instructed or requested.
  • Communicate information from clients and employees to team members and department staff.



Knowledge, Skills & Abilities

  • Basic office skills and abilities, knowledge of standard office equipment – computers, phones, etc. – and professional interaction with colleagues, team members and other department staff as well as management and executives in a business office setting.
  • Knowledge of modern business communication, including letters, email, memoranda, and reports.
  • Excellent oral and written communication skills in English; ability to communicate clearly and accurately with clients, colleagues and staff.
  • Positive attitude and outstanding client service skills.
  • Knowledge of government and entertainment/advertising industry rules and regulations for payroll preferred.
  • Knowledge of SAG-AFTRA, AFM contracts for advertising or entertainment
  • PC Computer skills including Outlook, Word, Excel, ACT, ability and willingness to learn new and/or proprietary computer applications as required.
  • Attention to detail.
  • Flexibility and multi-tasking abilities, ability to work well under pressure.
  • Ability to use proprietary Payroll System.
  • Organizational skills: Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Excellent editing skills
  • Strong analytical skills.
  • Ability to work well with all levels of management and staff.
  • Ability and willingness to learn on the job.


  • Flexibility: Ability and willingness to perform a variety of tasks, often changing assignments on short notice.
  • Responsibility to the team, department and company for status and completion of tasks, duties and assignments in accordance with instructions, standards and deadlines or established time-frames.
  • Professional attitude: Maintain professional working relationships with clients, co-workers, supervisors and other departments.
  • Ability to work overtime, holidays, and weekends as requested.
  • Ability to assist or “fill in” for other office or department staff, as requested or as needed.
  • Ability to assume responsibility for special projects from time to time as requested.
  • Ability to travel, if necessary, or requested.

Ability and willingness to stay current with industry standards and practices through self-education as well as attending seminars or other educational or training programs as requested or necessary

Credentials, Experience & Education

  • Minimum Educational requirement: High School Graduate.
  • College business courses or equivalent work experience preferred.

Minimum two years work experience required in advertising or entertainment talent payroll

Additonal Comments

  • TTC’s Burbank office is the company’s principal office.  There are also TTC Crew Production Department offices in Detroit, Chicago, Portland, and New York.  From time to time the Burbank office may be asked to provide assistance or support for the remote offices.
  • TTC’s Payroll and Accounting departments are also located in TTC’s Burbank office.  The Crew Production Department interacts with these departments and may be asked to assist with stuffing checks or W2s, or to research accounting matters pertaining to billing from time to time.
  • Employees are expected to comply with all terms and conditions of company personnel policies, including, without limitation, professional ethics and conduct, attire and appearance standards, attendance and reporting of absences, overtime policies, etc.
  • TTTC is a payroll company which handles sensitive personal information for employees.  All TTC employees are required to maintain strict confidentiality with respect to company systems and client and employee data and information.